HOW LONG DOES SHIPPING TAKE?
You will typically receive your items in 5-7 business days excluding weekends and holidays or delays by UPS or USPS. This means we try our best to ship items within 24hours excluding weekends and holidays. And delivery time typically takes 2-3 business days. Our preferred shipping method is USPS or UPS.
HOW LONG DO I HAVE TO CHANGE MY ORDER?
In most cases you will have 24 HOURS to change or alter your order before we ship out. Please write this in the title of your message to us "CHANGE ORDER" in call caps along with your order number and specific notes on the changes you would like to make.
CAN I RETURN OR EXCHANGE ITEMS IF THEY DO NOT FIT CORRECTLY?
See full refund policy HERE. We are happy to do an exchange or store credit for un-worn merchandise returned within 15 days of delivery. Please ship the items back to us with your order number and the size needed or any other instructions so we can process this with ease. You can write this on a note for us or print our order confirmation but please include your order number so we know who’s order we are looking at.
Please ship the items back to the address on the original mailing label, if you no longer have the original package please email us so we can get you the mailing address. We do not provide return labels but we do not charge a re-stocking or return delivery costs. Typically, USPS flat rate shipping is $5-10.
We inspect all of our products before they ship but they are handmade so on 1% chance it happens and there is a defect with your item or they have been damaged during transit please email us with photos of the item so we can provide a free return label for you and we will exchange the product.
DO WE COVER STOLEN OR LOST ORDERS?
If your order gets lost or stolen in transit or on your proper please contact the shipping provider. USPS and UPS insure all our deliveries and they will help you recover damages. We do not cover lost or stolen items.